Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Refunds are available in store credit only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at yuzulabelco@gmail.com. Please note that returns will need to be sent to the following address: 930 S Charlotte Ave Apt B, San Gabriel, CA 91776

If your return is accepted, we’ll provide you a return shipping label with a $5.99 shipping fee, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at yuzulabelco@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded in store credit to your email within 5 business days.
If more than 10 business days have passed since we’ve approved your return, please contact us at yuzulabelco@gmail.com.